FAQs
What’s included in the service?
Your items will be separated and washed, dried, and folded according to your preferences. Pickup, delivery, and detergent are all included in the price per pound.
How do you wash my clothes?
We use top-rated premium brands for our scented and hypoallergenic detergents. You may also opt to use your own favorite detergent. We use cold water for all clothing, and medium-hot water for towels & linens. Fabric softeners are only added by request.
Do you hand wash, treat stains, or dry clean?
We do not offer hand wash services. Items washed using a delicate cycle are cold washed and spun dry. We tumble dry with no heat or hang dry upon request.
Leave It does not look for and treat stains unless it is noted and/or requested in your intake form. Leave It makes no guarantee to remove stains.
How do you separate my laundry?
We separate lights, darks, and linens. For delicate items, we ask that you separate these and label them prior to pick up.
How do you dry my clothes?
We tumble dry all items on low-medium heat. We also offer complimentary hang-dry services. Hang-dry is not available for rush orders. Hung dry items will be returned folded, unless you add wire hangers* to your order. We do not use fabric softener sheets unless requested.
*Any items returned on a hanger are subject to being weighed on the hanger.
Do you offer dry cleaning services?
Leave It Laundry is a wash-dry-fold service. We do not offer in-house dry cleaning. We hope to offer dry cleaning services via local dry cleaning vendors in the near future. Please inquire if this is something you are interested in.
Who will be washing my items?
Unlike other wash, dry, fold business models Leave It Launderer’s are part of our team. All orders are processed in one location under the same processes. You’ll always know where your items are when you use Leave It Laundry.
Will my laundry be mixed with other customers laundry?
No, we do not mix customer loads. This helps us ensure that all of your items are returned to you with each order.
How will my clothes be returned to me?
We do our best to separate your items by family member. You may include instructions for this on your Preferences Form. Items return on hangers will be returned in a garment bag.
What if my items are lost or damaged?
It is unlikely that your item may be lost or damaged. Our laundering process is similar to the in-home laundry process with the exception of using large capacity commercial machines. However, in the event that your items are lost or damaged, you are protected up to $500 by our Leave It Guarantee (per individual order). See details below for terms and conditions.
Loss/Damage Coverage
Terms & Conditions
Loss/Damage coverage up to $35 per garment ($500 maximum per order). Garment reimbursement is determined by its used-value (70% of retail purchase price- up to $35 max per item). Claims must be made within 48 hours of delivery. Reimbursement amounts will be applied as a credit balance on the customers Leave It Laundry account to be used within 365 days from issue date. In some instances, Leave It Laundry reserves the right to issue a cash reimbursement.
Loss/Damage Exclusions
Shrinking: It is the sole responsibility of the client to ensure that the garments can/should be laundered using a washing machine and dryer. We are unable to read the label of every item in an order. Therefore, we cannot guarantee that your items will not shrink. Many fabrics will naturally shrink when laundered, this is common and to be expected. We take no responsibility for items that shrink during the laundering process therefore, any such items are excluded from Leave It Laundry’s Loss/Damage coverage.
Wear & Tear: Over time, items will wear down and holes may form from regular wear, stress-point friction/rubbing, and washing and drying. We take no responsibility for such occurrences, items that develop holes during the laundering process are excluded from Leave It Laundry’s Loss/Damage coverage.
For any and all issues regarding your service, please contact contact@leaveitlaundry.com.